Job Introduction
We are Forestry England.
We live and breathe forests.
Job title – IT Support Manager
Salary- £39,135 - £42,133
Contract type – Permanent
Hours – 37 hours per week
Vacancy closes - 23:58 31st July 2025
Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.
Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.
What you’ll do…
As IT Support Manager, you will be responsible for a team of IT support professionals, continuing to evolve our support and capabilities to new level of excellence. This role presents an exciting opportunity to help us shape, mature, lead and manage our IT support team. We have a user base exceeding 2000 people supporting a broad range of end-user/client-side hardware, software and systems. We have ambitious plans for our IT Support Team so this is an exciting opportunity to build and develop a team to a new model, closely integrated with integration and with full support of the IT Team. We are looking for someone who can truly inspire, lead and develop the team. We have a new IT Service Management system and plan to take our support nationally to our colleagues across England. Reporting to our IT Service Operations Manager, we need someone who is able to guide, lead, and manage your team brilliantly. But you will need to roll your sleeves up and get stuck in to. You will be overseeing all aspects of technical and end-user support. You will be helping us build a service the organisation needs and delivery of support as good as it possibly can be. You won’t be doing this alone; you’ll be supported by a national IT team of skilled professionals in a progressive and maturing IT department. You will have opportunities to get involved in exciting IT initiatives to deliver modern transformation projects at the local and national level.
Please see the job description below for more information and details about what we need from you.
Where you’ll work…
This role is expected to be full time Bristol office-based initially, with agreed blended working of 1 to 2 days home based once established in the role. The support team will become nationally spread, so you must be willing and able to travel regularly to sites across England with some overnight stays. Every week will likely be different so flexibility to manage your work load and that of your team effectively and efficiently between office, home and other sites nationally will be essential to your success. You will also be expected to be part of a weekend/public holiday on call rota with your team and others from across the IT department. Other infrequent out of hours work may be required from time to time, e.g. supporting resolution of incidents.
Benefits…
Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.
- 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
- STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
- free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
- a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
Read more about the benefits on the Forestry England website.
How to apply…
You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.
You will be assessed on abilities and strength based questions during your interview.
The Behaviours being assessed at interview are –
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
- Working Together
Interviews will be held on 13th/14th August
Successful candidates will undergo a criminal record check and the government baseline personnel security standard check.
If you require any reasonable adjustments, please email fcrecruitmentteam@forestryengland.uk.
Read more about our application process and working with us on the Forestry England website.
Nationality requirements…
Read more about nationality requirements here.
Working for the Civil Service…
Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.
Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.
Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: englandhr.services@forestryengland.uk.
